Customer Service & Operations Intern

FEYDOM is an international furniture brand creating modular sofas designed to adapt to the way people live. With customers, partners and showrooms across multiple European markets and beyond, there is always quite a lot happening behind the scenes. We are looking for a Customer Service & Operations Intern to join our team and help us with exactly that. This is not an internship where you will spend every day doing the same task. Customer communication will be at the heart of your role, but you will also get involved in logistics, coordination with our international partners, content, website work and the many smaller tasks that come with running a brand across different countries. **What you’ll be doing** A large part of your day-to-day work will involve communicating with customers and making sure they receive clear, helpful and timely information. You will also help with: - Responding to customer inquiries via email and other communication channels - Following up on orders, deliveries, product questions and customer requests - Coordinating deliveries between customers, distributors, warehouses and other partners - Communicating with our distributors and teams in different countries - Keeping track of ongoing customer cases and making sure nothing gets lost along the way - Helping resolve delivery or order-related issues when they arise - Writing and editing blog posts and other website content - Preparing or adapting written content for different markets - Supporting the team with research, organization and day-to-day operational tasks - Jumping into other projects when an extra pair of hands, or an extra pair of eyes, is needed **Who we’re looking for** You don’t need to arrive knowing everything. You do need to be curious, organized and comfortable figuring things out. You might be a good fit if you: - Communicate clearly and professionally - Have strong written and spoken English - Are organized and good at keeping track of several things at once - Feel comfortable communicating directly with customers - Can write well and adapt your tone depending on what you’re working on - Take initiative instead of waiting for every next step to be explained - Are comfortable working in an international environment - Enjoy variety and don’t mind switching between very different kinds of tasks - Pay attention to details, especially when working with orders, dates and customer information Additional languages are a big plus. We work across multiple international markets, so knowledge of German, Italian, Slovenian, Croatian, Serbian, Bosnian or other European languages is very welcome. **What you’ll get from the internship** You’ll get a practical look at how an international brand operates beyond what customers see online. You’ll work with real customers and orders, learn how logistics and international distribution work, communicate with partners across different markets and contribute to content that is actually published and used by the brand. Some days you’ll be answering a customer question. Others you’ll be coordinating a delivery, writing a blog article, updating information or helping solve something nobody expected that morning. If that kind of variety sounds interesting rather than intimidating, we’d like to hear from you. **Apply** If you think you’d be a good fit, apply directly through LinkedIn with your resume. Previous experience is a plus, but curiosity, reliability, and a willingness to learn matter just as much. Burimi: https://www.linkedin.com/jobs/view/4469467628/

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