Customer Service Representative

**Company Description** KOVA is a global talent growth company that specializes in designing, building, and scaling high-performance distributed teams. With leadership present in the US, Germany, and North Macedonia, we partner with organizations across multiple industries to deliver end-to-end hiring solutions, from sourcing and screening to onboarding. Our mission is simple: remove hiring friction and ensure every team addition drives long-term growth and operational excellence. **Role Description** This is a full-time remote role for a Customer Service Representative based in North Macedonia. The Customer Service Representative will be responsible for providing excellent customer support, interacting with customers to resolve inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. They will act as the first point of contact for customer communications, addressing issues professionally and promptly while maintaining a positive and customer-focused attitude. **Qualifications** - Strong skills in Customer Service, Customer Support, and maintaining Customer Satisfaction - Experience in delivering exceptional Customer Experience and managing client interactions effectively - Proficiency in communication and problem-solving abilities - Capacity to handle a fast-paced work environment with a positive attitude - Proven ability to maintain strong client relationships - Previous customer service experience is a plus - Fluency in written and spoken English **Compensation will be discussed during the interviewing process.** - **Please note that due to the volume of applications, only shortlisted candidates will be invited for an interview.** Puna remote: Po Burimi: https://mk.linkedin.com/jobs/view/customer-service-representative-at-kova-4425379774

Niveli: mid level