Customer Service Representative

**About The Role** Customer Service Representative Shtip, Skopje, Remote We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Responsabilities - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our services inside and out so that you can answer questions. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Ensure customer satisfaction and provide professional customer **Requirements** - High school diploma, general education degree, or equivalent. - Ability to stay calm when customers are stressed or upset. - Comfortable using computers. - Experience working with customer support. Burimi: https://mk.linkedin.com/jobs/view/customer-service-representative-at-new-trend-dooel-4432326697

Niveli: mid level