Customer Service Specialist

**About The Position** We are looking for a motivated and proactive Customer Service Specialist to join our dynamic team. In this role, you’ll collaborate on exciting international projects, grow within a supportive and friendly environment, and be part of a passionate team that values knowledge sharing and continuous improvement. You will be responsible for assisting clients with inquiries, resolving issues efficiently, and ensuring an outstanding service experience at every touchpoint. **What We Offer** - Full-time employment with a competitive salary package - Individual performance-based appraisals - Training and Microsoft Certification support - A collaborative, inclusive, and professional work environment - Opportunity to work on challenging and meaningful international projects - Opportunity to attend international industry-related conferences - Private health insurance and additional benefits - Paid FitKit membership - Modern office space with up-to-date equipment and tools - Regular team-building activities and company social events **Your Skills** - Bachelor’s degree, preferably in E-business, IT, Supply Chain or any related field - Proficient in Microsoft Office applications - Great understanding of software systems ( Experience with ERP and CRM systems would be considered a plus). - Ability to work with a customized working hours schedule - Dedicated to problem-solving - Positive and professional work attitude - Excellent interpersonal and customer service skills - Advanced written and spoken English - Responsible, diligent, and proactive. - Team player with excellent communication skills **Your Responsibilities** - Triaging every request or issue received - Responsible for ensuring client satisfaction through communication channels - Making daily, weekly, or monthly reports due to the needs of the clients - Responsibility for proactively monitoring processes within short time ranges - Analyzing and troubleshooting SQL queries or failed error processes within the software application - Providing support to teams within the organization and external clients when required - Answer queries and monitor issues with software applications and escalate or close tickets, as necessary - Maintaining and updating functional/technical documents and procedures - Identifying and resolving issues - Developing reports for teams across the business Burimi: https://mk.linkedin.com/jobs/view/customer-service-specialist-at-axm365-4354179287

Niveli: senior