Customer Success Specialist - AI and Technology

We are an international company looking to expand our team in Skopje. With projects across Europe, we offer the chance to work on international solutions while being part of a dynamic local hub. About the role: We are looking for a Customer Success Specialist to join our growing team and help our customers get the most value from our AI-powered technology. This is a customer-facing role for someone who enjoys working with people and technology. You will be responsible for onboarding customers, helping them use our platform effectively, solving problems, and working closely with our product and technical teams to continuously improve the customer experience. We are looking for someone who doesn't necessarily need to be a developer, but who is technically minded, comfortable with software, and genuinely interested in AI and new technologies. What you'll do: - Onboard new customers and guide them through the platform. - Build strong, long-term relationships with customers. - Understand customer needs and help them find the right solutions. - Provide day-to-day support and troubleshoot product or technical issues. - Explain technical and AI-related concepts in a simple, customer-friendly way. - Help customers understand and make the most of our AI-powered features. - Work closely with Product and Engineering to resolve issues and improve the platform. - Collect customer feedback and turn it into actionable insights for the team. - Monitor customer adoption and proactively identify opportunities to increase engagement. - Create and improve customer documentation, guides, and onboarding materials. - Stay up to date with AI developments and understand how new AI capabilities can benefit our customers. Who we're looking for: You are someone who is curious, hands-on, and customer-focused, with an interest in technology. You ideally have: - 1–3+ years of experience in Customer Success, Customer Support, Account Management, SaaS, Technical Support, or a similar customer-facing role. - A good understanding of software and technology. - Some practical experience with AI tools, ChatGPT, LLMs, automation, or AI-powered software. - The ability to troubleshoot problems and think logically. - Excellent communication skills and the ability to explain technical topics clearly. - A proactive mindset — you don't wait for problems to come to you. - The ability to work comfortably with both customers and technical teams. - A strong willingness to learn and experiment with new technologies. Nice to have: - Experience working with a SaaS or B2B software company. - Experience with APIs, integrations, webhooks, or automation tools. - Basic understanding of LLMs, prompting, AI agents, RAG, or similar concepts. - Some technical or programming experience. - Experience working with CRM, ticketing, or customer success platforms. - Experience in HR Tech, recruitment technology, or another technology-driven industry. In this role, success means that our customers: - Quickly understand and adopt our platform. - Get measurable value from our AI technology. - Have a great experience working with our team. - Receive fast and effective support when they encounter problems. - Continue to use and expand their use of our product. Why Join Us? You will be joining a technology-driven environment where AI, automation, and customer experience come together. This is an opportunity for someone who wants to grow beyond traditional customer service and develop a career at the intersection of Customer Success, SaaS, AI, and technology. If you're someone who enjoys talking to customers, solving problems, understanding technology, and exploring what AI can do, we'd love to hear from you. Please send us your CV to Applicants@task-hrs.com Burimi: https://www.linkedin.com/jobs/view/4455036820/

Niveli: senior