Customer Support Agent (English-speaking) - North Macedonia

### **Customer Support Agent (English-speaking) – North Macedonia, Remote** **Remote in North Macedonia | Full-time or part-time** Join our team and help people with hearing loss take the next step towards better hearing and a better quality of life. At GRÜN smiles, we support customers who have shown interest in booking an appointment with one of our partner hearing care specialists. Our role is to guide them through the process, answer their questions and schedule suitable appointments — always with empathy, patience and a strong focus on service quality. This is not a sales role. There is no cold calling, no acquisition and no product support. Instead, you will be part of a meaningful customer service project where many customers are genuinely grateful for the help they receive. ### **What you will do** - Support customers via phone and/or written communication - Help customers understand the next steps towards booking a hearing care appointment - Schedule appointments with partner stores - Communicate clearly, patiently and professionally - Document customer interactions accurately in our systems - Work closely with your team to ensure a high-quality customer experience - Treat every customer with empathy, especially when communication requires extra patience or clarity ### Requirements ### **What we are looking for** - Excellent spoken and written English - Strong communication skills and a clear, friendly speaking style - High level of empathy, patience and customer orientation - Reliability and a structured way of working - Confidence using digital tools and customer support systems - Ability to work independently from home - Previous experience in customer service, call centres, appointment scheduling or a similar role is helpful, but not required Because we support people with hearing difficulties, clear and accessible communication is especially important in this role. ### Benefits ### **What we offer** - Remote work from North Macedonia - A respectful and appreciative work environment with room to contribute ideas - A meaningful project where your work genuinely helps people - No sales pressure, no cold calling and no performance bonus pressure - A fixed monthly salary - Full-time employment with 40 hours per week or part-time options with 30–35 hours per week - A two-week paid training programme - Shifts during weekdays and weekends, with a say in scheduling where possible - An international and supportive team - Regular team events, online and offline - A long-term role in a growing company ### **About us** GRÜN smiles is a growing customer service company based in Thessaloniki, Greece. We work with partners in the hearing care sector and help customers take the first step towards better hearing. Our goal is to provide service that is human, respectful and genuinely helpful. If this sounds like the right role for you, we would be happy to receive your application. Puna remote: Po Burimi: https://jobs.workable.com/view/irXPqd7dky2vhPz6ZHKF3z/remote-customer-support-agent-(english-speaking)---north-macedonia-in-north-macedonia-at-gr%C3%BCn-smiles

Niveli: mid level