Customer Support & Appointment Conversion Specialist

**Location:** Remote **Schedule:** Monday–Friday (Full Day - 08:00-05:00 ET) + Saturday (Half Day 08:00-02:00ET) **Compensation:** Competitive salary + 50% health insurance coverage **Vacation:** 2 weeks paid vacation **About the Role** Our client is seeking a high-performing Remote Customer Support & Appointment Conversion Specialist. Your primary responsibility is to convert inbound calls and online inquiries into scheduled, qualified appointments for the sales team. This is a fast-paced, performance-driven role ideal for someone who loves customer communication, accuracy, and measurable results. **What You’ll Do** - Answer inbound calls immediately and handle missed calls or form submissions within minutes - Qualify customers and schedule accurate appointments in the correct sales territory - Achieve a 70%+ conversion rate on qualified leads - Provide clear, professional communication and deliver an excellent customer experience - Maintain accurate notes and activity in the CRM - Support operations with light admin tasks, online research, and AI-assisted workflows during non-call time **What We’re Looking For** - 1+ years of experience in scheduling, appointment setting, or call-center customer support - Strong phone communication and active listening skills - High urgency, responsiveness, and ability to multitask - Comfortable working remotely with minimal supervision - Proficiency with CRM tools, Google Workspace, and AI tools (e.g., ChatGPT) **Why Join** - Competitive salary - 2 weeks paid vacation - Fast-paced, meaningful role that directly impacts company success - Long-term remote opportunity with room for professional growth Puna remote: Po Burimi: https://mk.linkedin.com/jobs/view/customer-support-appointment-conversion-specialist-at-3hrsome-4353705358

Niveli: senior