Customer Support Manager / Appointment Conversion Specialist

**Remote Customer Support & Appointment Conversion Specialist Position** **Job Title:** Remote Customer Support & Appointment Conversion Specialist **Location:** Remote **Schedule:** Monday–Friday (Full Day) + Saturday (Half Day) **Reports To:** Operations Manager / Director of Operations **Salary:** $900 per month **Role Overview** We are seeking a **high-performing Remote Customer Support & Appointment Conversion Specialist** to convert inbound calls and form submissions into **qualified, scheduled appointments** for our sales team. This is a **performance-driven, revenue-adjacent role** that requires speed, accuracy, and excellent customer communication. **Key Responsibilities** - Answer all inbound calls on the first ring - Contact missed calls and form leads within 5 minutes - Qualify customers and schedule first-available appointments - Ensure accurate territory and calendar assignment - Maintain complete and timely CRM documentation - Deliver a professional, confident, and friendly customer experience **Responsibilities During Non-Call Time** - Perform basic online research related to customers or properties - Assist with light administrative and operational tasks - Draft customer messages and summarize notes using AI tools - Maintain inbox organization and follow-up queues **Key Competencies** - Strong verbal communication and active listening skills - Sales-support mindset with a customer-first approach - High sense of urgency and responsiveness - Ability to quickly learn and recall geographic territories - Strong multitasking, organization, and time-management skills - Comfortable working with KPIs and performance metrics - Proficient with CRM systems, Google Workspace, and AI tools **Performance Expectations (KPIs)** - First-ring call answer rate - 5-minute callback time - ≥70% lead-to-appointment conversion rate - High scheduling and CRM accuracy **Why This Role Matters** This position is the **front door of the company** . Speed, clarity, and professionalism directly impact revenue, customer satisfaction, and sales efficiency. If you are **excited to be part of this challenge** and eager to **bring your ideas and innovations to help us improve the customer experience and appointment conversion process** , we would love to hear from you. Join our team and make a **direct impact on revenue, efficiency, and customer satisfaction** while working remotely in a fast-paced, results-driven environment. Burimi: https://mk.linkedin.com/jobs/view/customer-support-manager-appointment-conversion-specialist-at-staff-mosaic-4354044773

Niveli: senior