Customer Support Manager

**We’re Hiring: Customer Support Manager** **Jupiter BPO is looking for an experienced Customer Support Manager** to join our team. We are searching for someone who has previously worked as a **Team Leader or Customer Support Lead** and has successfully managed a team of **at least 5 people** . **What we’re looking for:** - Previous experience in customer support - Experience as a Team Leader, Supervisor, or Lead - Proven ability to manage and support a team of 5+ people - Strong communication and problem-solving skills - Ability to monitor performance, provide feedback, and improve team productivity - Good English skills, both written and spoken - Organised, proactive, and reliable personality **Key responsibilities:** - Lead and support the customer support team - Monitor team performance and KPIs - Help team members improve through coaching and feedback - Handle escalations and solve customer issues - Ensure high-quality service and customer satisfaction - Report on team results and daily operations **Why join Jupiter BPO?** - Supportive and professional work environment - Opportunity to lead and grow with the company - Work with international clients and teams - Be part of a company focused on quality, trust, and results - If you have leadership experience in customer support and are ready to take ownership of a team, we would love to hear from you. Burimi: https://mk.linkedin.com/jobs/view/customer-support-manager-at-jupiter-bpo-4398498659

Niveli: senior