Customer Support Specialist - B2B SaaS - Full Remote - Europe

Join us in building the AI GTM Brain for high-performing sales teams. At Gojiberry AI, we’re building the AI GTM Brain — a system that helps founders and sales teams detect high-intent leads, automate outreach, and book meetings on autopilot. We’re growing fast (0 → $1M ARR in <9 months), with hundreds of customers relying on us daily. As we scale, support becomes a core part of the product experience — not just answering tickets, but making sure customers actually get results. We’re looking for a **Customer Support & Success Operator** who wants to go beyond support — someone who thinks in systems, understands users deeply, and helps turn Gojiberry into a product people can’t churn from. You’ll work directly with the founders to improve onboarding, reduce friction, and turn every interaction into better product + better outcomes. 🧠 **What You’ll Do** - Handle customer conversations (chat + email) with speed, clarity, and ownership - Help users get real results: better leads, better campaigns, more demos booked - Identify patterns in support tickets and turn them into product improvements - Improve onboarding flows, help center content, and tutorials - Build internal systems (macros, workflows, AI automations) to scale support - Qualify users and route them (self-serve, webinar, or strategy call) - Work closely with product & founders to fix what’s broken and double down on what works 🧩 **What We’re Looking For** - 1–3+ years in Customer Support, Customer Success, or Ops (ideally in SaaS) - Strong communication skills (clear, structured, straight to the point) - Ability to understand technical products (no need to code, but you get how things work) - High ownership: you don’t wait, you fix - Strong problem-solving mindset — you don’t just answer, you improve - Fluent in English (French not required) - Based in Europe (time zone alignment) ✨ **Nice to Have** - Experience with Intercom, Zendesk, or similar tools - Experience supporting a B2B SaaS product - Interest in sales, outbound, or GTM tools - Experience building automations (Zapier, Make, AI tools, etc.) - Startup mindset: fast, pragmatic, outcome-driven 💡 **Why Join Us** We didn’t build Gojiberry to create another tool.\ We’re building the **execution layer of outbound** — a system that tells you who to contact, when, and how. Support is at the core of this:\ → If users don’t get results, nothing else matters. You’ll be one of the first hires in this function, with real impact on: - churn - product direction - customer experience No bureaucracy. \ You’re here to **build a system that scales.** 🌍 **The Practical Stuff** - Fully remote (Europe) - Flexible hours, async culture - Small, high-performance team - Direct access to founders - Fast learning curve, high ownership 🔥 Required Question A customer tells you: “Your tool doesn’t work, I’m not getting any leads.”\ What do you do? Write your exact answer + steps. Puna remote: Po Burimi: https://al.linkedin.com/jobs/view/customer-support-specialist-b2b-saas-full-remote-europe-at-gojiberryai-4401816529

Niveli: senior