Data Analyst & Operations Manager – Customer Support

**Company Description** Elephant Stock is a top-rated online art gallery focused on delivering high-quality, long-lasting wall art that customers can enjoy for years. The company continuously expands its catalog with exclusive canvas prints, original artworks, special layouts, and innovative products and services. All products are printed to order at a Texas facility using premium materials, ensuring each piece is tested for quality before delivery. With over 10,000 reviews and an outstanding rating across multiple platforms, Elephant Stock takes pride in its customer satisfaction and product excellence. The company’s values emphasize customer well-being, proactive issue resolution, uncompromising quality, unique designs, and constant innovation in the customer experience. **Role Description** The Data Analyst & Operations Manager – Customer Support role is a remote, contract position responsible for analyzing customer support data and optimizing operational processes. Day-to-day tasks include collecting and interpreting support metrics, identifying trends, and developing data-driven recommendations to improve response times, satisfaction, and efficiency. The role collaborates closely with customer support leadership to refine workflows, create reporting dashboards, and monitor service quality. This position also supports strategic decision-making by preparing regular performance reports, documenting processes, and coordinating operational changes across the support team. **Qualifications** - Strong Analytical Skills and applied Data Analytics experience to evaluate customer support performance and operational efficiency. - Proficiency in Statistics, including basic statistical methods and interpretation of quantitative results for decision-making. - Experience with Data Modeling, including structuring datasets, defining KPIs, and building reports or dashboards. - Excellent Communication skills for presenting insights clearly to non-technical stakeholders and collaborating with cross-functional teams. - Experience with spreadsheet tools and analytics platforms (e.g., Excel, Google Sheets, BI tools such as Tableau or Power BI) is beneficial. - Background in customer support operations, e-commerce, or online retail is an advantage. - Bachelor’s degree in a quantitative field (e.g., Data Science, Statistics, Mathematics, Business, or related discipline) or equivalent practical experience. - Ability to work independently in a remote environment, prioritize multiple tasks, and meet deadlines in a fast-paced setting. Burimi: https://www.linkedin.com/jobs/view/4458896596/

Niveli: senior