Digital Workplace Technologies Expert

Join the undisputed leader in beverages with over 100 years of heritage and the strength of global giants **Coca-Cola HBC** and **HEINEKEN** . At Pivara Skopje, we innovate, grow, and deliver exceptional quality and taste – and we want you to be part of our journey! We play to grow & win, do you? **Key Responsibilities:** - Support in delivering IT services to all functions and departments through: Incident and service request management (resolution of EE tickets), as well as performing regular or ad‑hoc support activities (network, hardware/software). - Support in resolving end‑user requests and issues related to their equipment. - Support for meetings, security operations, and financial activities. - Preparation of reports related to the number of received and resolved calls or user requests. - Supporting the process of monitoring and maintaining Coca‑Cola HBC and Heineken systems. - Delivering results and performance through active participation in central agile teams. **Key Requirements:** - University degree in the field of information systems, applied information technologies, and computer/software engineering - Good knowledge of the English language - Familiarity with Office packages and applications, cloud services, and smartphones - Basic knowledge of computer networks (WAN, LAN, Wi‑Fi, VPN) - Basic understanding of end‑user device lifecycle management - Knowledge of IT service management processes (ticketing tools, help/service desk) and knowledge‑base management. **What we offer:** - A fully digitalized work process based on modern tools and technologies. - Opportunities for training and development, supported by two international corporations - A hybrid work model that allows working from home. - Annual bonus based on corporate, local, and individual achievements. - Yearly salary increase based on individual performance. - Fit Kit – free monthly membership providing access to over 300 sports activities. - Free company products for birthdays and holidays. - 24/7 accident insurance coverage. Ready for new challenges and growth? Apply by **30.06.2025!** The position requires a full-time schedule of 40 hours per week, Monday to Friday. The selection process will be completed within **45-120 days** after the application deadline, depending on the number of applicants. By applying, you agree that your personal data may be stored and used by the company for up to one year. Burimi: https://mk.linkedin.com/jobs/view/digital-workplace-technologies-expert-at-pivara-skopje-ad-4430955152

Niveli: senior