FREELANCER INTERNATIONAL MARKET DEVELOPMENT SUPERPROF

Founded in August 2013, Superprof connects students and teachers for lessons in over 1 000 disciplines, including music, languages, sports, and academic subjects. There are currently over 37 million users across 78 countries using our platform, and we are now looking for a new collaborator to help drive our continued growth. What does working at Superprof entail? - The opportunity to grow and develop your marketing skills. - A stimulating and supportive environment, with new challenges every day. - Collaboration with passionate, curious, dynamic, innovative, and open-minded colleagues. - Being part of an international team representing over 78 countries. - The chance to work on projects that make a real impact on the company. **JOB DESCRIPTION** We are looking for a driven and motivated individual to join the International Development team at Superprof on a freelance basis. This mission spans the full spectrum of managing and developing the company on a global scale, from steering our SEO strategy and conducting competitive intelligence to leading mergers and acquisitions. Thanks to our in-house expertise, we can guarantee a smooth knowledge transfer. **Missions:** **Operational Adaptation & Content Management** - Translate and adapt content from www.superprof.fr (or other reference markets) to the target market's language and cultural context (website, templates, platform messages, etc.). - Configure market-specific operational settings (cities, subjects, educational levels, extracurricular categories, etc.) in coordination with the Product and SEO teams. - Identify and suggest operational improvements to enhance scalability, simplify processes, or enable automation across markets. **Strategic Development & Growth Support** - Contribute to defining market strategies and priorities (business model, acquisition channels, key milestones), based on performance indicators and local insights. - Propose and support actions to improve visibility and reputation in the assigned markets (media relations, PR, trust-building initiatives, etc.). - Participate in the design and execution of SEO strategies to increase Superprof’s positioning in local search results. - Participate in the design and execution of Acquisition strategies to increase Superprof’s teacher database and revenue. **Market Operations & Quality Assurance** - Provide support across markets to ensure a high level of user satisfaction (students and teachers), through email, chat, social media, or phone, in collaboration with the Customer Service team. - Review and optimize tutor ad quality: provide feedback or guidance on photo, video, and textual content. - Support the adaptation and implementation of platform improvements coming from other markets (especially France) into the assigned local versions. **Customer Service & User Support** - Handle customer service for students and tutors in the markets where the person is proficient in the local language, through email, phone, or chat. - Report bugs or recurring issues identified through customer interactions to the Product and Ops teams. - Collaborate with the central Customer Service team to relay user feedback and contribute to FAQ or support tool updates. - Escalate complex or technical issues when needed, ensuring proper follow-up and resolution. **REQUIREMENTS** - Excellent knowledge of Albania and its culture - Fluent in Albanian and English. Proficiency in French is a huge plus - You are familiar with the fundamentals of online advertising and SEO, such as impressions, CTRs, CPAs, etc. - You are proactive, reactive, and quickly autonomous - You’re looking for a dynamic work environment, with an open and friendly culture - You like working in a team - You want to be involved in special projects and participate in business development activities - You like taking on big challenges - You're curious, and you have a real desire to learn - You have excellent written and verbal communication skills. **SELECTION PROCESS** If you are shortlisted for the recruitment process, it will include: - A 15-minute telephone interview - An interview via video call - A possible third stage via video call / via telephone, if further clarification is required **Monthly fees range from €1,200 – €1,700** **per month (based on the candidate’s profile and experience).** Puna remote: Po Burimi: https://al.linkedin.com/jobs/view/freelancer-international-market-development-superprof-at-superprof-4387820368

Niveli: mid level