Freelancer Short-term Rental Virtual Customer Assistant | Remote Job

We are seeking a  **freelancer bilingual Virtual Assistant**  fluent in  **Italian**  and  **English**  to manage customer support for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations. The **role** involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential. The **goal** is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates. **Schedule** : **Weekly rotation shifts from Monday to Sunday, ensuring Customer Support coverage from 9:00 a.m. to 11:00 p.m** (CET) **Key Responsibilities** - Manage guest messages via PMS and WhatsApp - Assist guests during check-in and check-out processes - Respond promptly and professionally to guest inquiries - Follow established procedures and communication templates - Ensure a smooth and positive guest experience **Required Skills & Expertise** - Customer Support - Hospitality & Tourism - Short-Term Rental Operations - Fluency in Italian and English (written and spoken) - Excellent communication and time management skills - Strong familiarity with digital tools and online platforms - Ability to work independently in a full-remote environment **We are looking for freelancers or people willing to open a VAT number.** Apply now! Puna remote: Po Burimi: https://al.linkedin.com/jobs/view/freelancer-short-term-rental-virtual-customer-assistant-remote-job-at-xenia-4343924080

Niveli: mid level