Head of Operations - Software Development

Our client, a well-established operator in the iGaming industry, are seeking a Head of Operations (Development Team) to take ownership of the day-to-day running of the Skopje office and act as a key partner to the C-level team. This role requires someone with a **strong technical background** (ex-Tech Lead / Senior Engineer) who has transitioned into operations and leadership. You will not be hands-on with development, but you must deeply understand how technical teams work in order to manage, scale, and optimise operations across the business. **Key Responsibilities** - Own and manage **overall business operations** , ensuring the company runs smoothly and efficiently - Lead and manage the **development team from an operational perspective** (capacity, delivery, process, performance), without being hands-on in coding - Act as a **bridge between technical teams and C-level stakeholders** , translating strategy into execution - Oversee **office and operational management** , including processes, policies, tooling, and vendors - Implement and optimise **operational frameworks, workflows, and KPIs** - Partner closely with the CEO and executive team on **strategy, planning, and execution** - Ensure alignment across departments and remove blockers to delivery - Support hiring, onboarding, and team scaling in collaboration with leadership - “Run the show” day to day, ensuring accountability, structure, and momentum across the business **Requirements** - Proven experience as a **Head of Operations, Operations Manager, or similar senior role** - **Strong technical background** , ideally having previously worked as a **Tech Lead, Senior Developer, or Engineering Manager** - Experience managing **software development teams** at an operational/leadership level - Comfortable operating at **C-level** , with the ability to challenge, influence, and execute - Strong understanding of **software development lifecycles and technical environments** - Excellent organisational, leadership, and decision-making skills - Ability to take ownership, work autonomously, and drive results in a fast-moving environment Burimi: https://mk.linkedin.com/jobs/view/head-of-operations-software-development-at-exacta-solutions-ltd-4357421762

Niveli: c level