Housekeeping Manager - Crowne Plaza Durres by IHG

***About the Job*** ***This job posting is for a position at a hotel owned and operated by an independent franchisee, not by IHG or its affiliates. By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates.*** **Position: Housekeeping Manager** **Reports to: General Manager** **Location: Crowne Plaza Durrës by IHG, Albania** **IMPORTANT:** **Qualifications & Experience** - Minimum 5 years of housekeeping experience within a 5-star hotel environment, including experience as a Housekeeping Manager or Executive Housekeeper - Previous experience with an international hotel brand is highly preferred - Diploma or degree in Hospitality Management or a related field is considered an advantage - Strong financial awareness and budgeting skills - Fluency in English is required; additional languages are an asset **Role** As a Housekeeping Manager, you are responsible for leading and managing all housekeeping and laundry operations to ensure the highest standards of cleanliness, presentation, and guest satisfaction. You will create a well-organized, efficient, and motivated team that consistently delivers exceptional guest experiences in line with brand standards. **Key Responsibilities** **1. Operations Management** - Direct daily activities, plan and assign work ensuring you always have the right staffing numbers - Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognising good performance - Oversee the day-to-day operations of housekeeping and laundry departments - Plan, organize, and assign daily tasks ensuring optimal staffing levels - Ensure all guest rooms, public areas, and back-of-house spaces meet brand and quality standards - Conduct routine inspections of rooms, public areas, and facilities - Coordinate deep cleaning programs and preventive maintenance with Engineering **2.** **People** - Recruit, train, and develop housekeeping team members - Set performance standards and conduct regular evaluations - Provide coaching, feedback, and development plans - Foster a positive, inclusive, and high performance work environment - Ensure compliance with company policies, labor laws, and safety standards **3. Guest Experience** - Ensure all rooms and public areas deliver a clean, comfortable, and memorable experience - Handle guest requests, complaints, and special requirements promptly and professionally - Coordinate VIP room setups and special amenities - Maintain high service standards aligned with brand expectations **4. Financial** - Prepare and manage departmental budgets - Monitor labor costs, productivity, and cost per occupied room - Control inventory levels of linen, guest supplies, and cleaning materials - Implement cost-saving initiatives without compromising quality **5. Responsible Business** - Ensure full compliance with health, safety, and hygiene regulations - Maintain proper use of chemicals and cleaning equipment - Lead sustainability and “green” initiatives (waste reduction, recycling, eco-friendly practices) - Ensure proper lost & found procedures are followed **6. Administration & Reporting** - Maintain accurate records (inventory, attendance, maintenance issues) - Prepare reports on departmental performance - Collaborate with Front Office and other departments to ensure smooth operations - Perform ad-hoc duties and provide operational support to other hotel departments as required ***Please note: Only candidates who strictly meet the listed requirements will be contacted for the next stages of the recruitment process. Thank you for your understanding.*** Burimi: https://al.linkedin.com/jobs/view/housekeeping-manager-crowne-plaza-durres-by-ihg-at-crowne-plaza-durres-by-ihg-4398691622

Niveli: senior