Information Technology Support Engineer

**Description** We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more. **Key Responsibilities** - Serve as the first point of contact for IT support requests, including software, hardware, and access issues. - Troubleshoot technical problems across Windows devices, cloud services, and collaboration tools. - Identify root causes of recurring issues and contribute to long-term preventative solutions. - Administer user licenses and access within Microsoft 365, Azure AD, and on-prem Active Directory. - Manage device enrollment and ensure endpoint compliance through the M365 Security Portal. - Investigate and resolve email deliverability issues (spam, NDRs, mail flow). - Support SharePoint administration and user access control. - Assist with Jira and Confluence user administration. - Document solutions and contribute to internal knowledge bases. **Requirements** • 1+ years of experience in an IT Support, Helpdesk, or similar L1 role. • Working knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams). • Understanding of Active Directory and Azure AD for access and identity management. • Familiarity with Atlassian products (Jira, Confluence) from an admin perspective. • Ability to investigate and resolve software issues and prevent recurrence. • Experience with device setup, troubleshooting, and tracking via M365 or related tools. • Strong communication and documentation skills. • A customer-focused mindset and a willingness to learn. **What We Offer** Being a part of TEAM International gives you the chance to work on challenging projects with great professionals, international clients, and the latest technologies. - Flexible engagement models and work alongside top IT global talent. - Full compliance with security and regulatory standards. - Customized IT and software development solutions. - A supportive and collaborative work environment. - 23 PTO days per year and your home country’s public holidays - Sport allowance up to 40 EUR per month (based on receipt) - Private Health Insurance compensation up to 1000 EUR annually (based on receipt) Puna remote: Po Burimi: https://mk.linkedin.com/jobs/view/information-technology-support-engineer-at-team-international-4364283943

Niveli: mid level