Punë
IT Service Desk Specialist
Synergi
it-service-desk-specialist-6uro1m
Shkupi, North Macedonia
Të tjera
Përshkrimi
Synergi is a software development company that consists of a team of senior engineers, designers and delivery leads across Malmö, Skopje and Naperville. We hire for craft and character: people who care about the work and about each other.
We are looking for an IT Service Desk Specialist to join our support team. You will be the first person our clients contact when something isn’t working, from a laptop that won’t start to a forgotten password. You’ll find the problem and fix it quickly, or pass it to the right person. For us, great support means being patient and friendly, and making every client feel taken care of.
**Key Responsibilities**
- Troubleshoot basic hardware issues with desktops, laptops, printers and peripherals
- Install, configure and support software, for example resetting Outlook or setting up VPN
- Support users with office productivity suites
- Handle password resets, account unlocks and basic Active Directory operations
- Configure email and resolve email issues
- Troubleshoot network connectivity problems
- Provide remote support using remote desktop tools
- Log, track and resolve requests through the ticketing system
- Support users with mobile devices
**Requirements**
- Strong communication skills and a customer-first mindset
- Basic IT knowledge and troubleshooting ability
- Familiarity with both Windows and macOS
- Problem-solving skills with attention to detail
- Ability to stay calm and helpful in fast-paced situations
- Fluent in English
**Working Hours**
- Monday to Friday
- Shift work as part of the L1 team, providing 24/5 coverage
**What we offer**
- Full-time employment
- Working from home possibility
- Private health insurance
- Monthly Gym membership
- Access to education and professional improvement
- Working with great people in a culture that supports both autonomy and collaboration
- Office perks: great location, modern equipment, unlimited coffee & tea, fruits, spacious lounge area
- Team building activities
Burimi: https://www.linkedin.com/jobs/view/4488216839/
We are looking for an IT Service Desk Specialist to join our support team. You will be the first person our clients contact when something isn’t working, from a laptop that won’t start to a forgotten password. You’ll find the problem and fix it quickly, or pass it to the right person. For us, great support means being patient and friendly, and making every client feel taken care of.
**Key Responsibilities**
- Troubleshoot basic hardware issues with desktops, laptops, printers and peripherals
- Install, configure and support software, for example resetting Outlook or setting up VPN
- Support users with office productivity suites
- Handle password resets, account unlocks and basic Active Directory operations
- Configure email and resolve email issues
- Troubleshoot network connectivity problems
- Provide remote support using remote desktop tools
- Log, track and resolve requests through the ticketing system
- Support users with mobile devices
**Requirements**
- Strong communication skills and a customer-first mindset
- Basic IT knowledge and troubleshooting ability
- Familiarity with both Windows and macOS
- Problem-solving skills with attention to detail
- Ability to stay calm and helpful in fast-paced situations
- Fluent in English
**Working Hours**
- Monday to Friday
- Shift work as part of the L1 team, providing 24/5 coverage
**What we offer**
- Full-time employment
- Working from home possibility
- Private health insurance
- Monthly Gym membership
- Access to education and professional improvement
- Working with great people in a culture that supports both autonomy and collaboration
- Office perks: great location, modern equipment, unlimited coffee & tea, fruits, spacious lounge area
- Team building activities
Burimi: https://www.linkedin.com/jobs/view/4488216839/
Kërkesat
Niveli: senior
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Tiranë, Albania 
