Onboarding & Customer Success Specialist (Payments SaaS) — Remote

**Type:** Remote • Long-term • Contractor **Pay: $12 - $15** Hourly (based on experience) **Schedule:** Start time **8:30 AM US Central** • **6–8 hours/day** (aligned to US business hours) What you’ll do You will onboard new customers and stay with them long-term as their Customer Success Manager. This is a hands-on role in payments, so you’ll be both customer-facing and technical. - Run onboarding calls and guide customers through setup step-by-step - Help customers set up **payment gateways** , basic configurations, and go-live readiness - Install/configure **WordPress plugins** (and troubleshoot common issues) - Train customers on best practices so they actually use the system - Own the relationship after onboarding (follow-ups, check-ins, retention) - Handle **escalated support** issues and coordinate internal fixes - Monitor customer account activity (transactions, issues, usage patterns) and proactively reach out when something looks off - Maintain clean notes and handoffs (tickets, tasks, follow-ups) Must-have requirements - Experience onboarding customers in a **SaaS** product (Customer Success / Implementation / Onboarding) - Tech-savvy: comfortable troubleshooting logins, plugins, browser issues, basic integrations - Strong spoken and written English that’s easy for US customers to understand - Reliable remote setup: quiet workspace, laptop/desktop, stable internet + backup - Professional, consistent, long-term mindset (we want someone who stays) Nice-to-have (big plus) - Payments experience (processor, gateway, ISO, merchant onboarding, risk/support) - WordPress + plugin troubleshooting experience - Familiarity with gateways, transactions, refunds, chargebacks (even basic exposure) What success looks like - Customers go live smoothly and understand the system - Fast, clear communication and strong follow-through - Issues are owned end-to-end (no dropped balls) How to apply Send: 1. Resume, and 2. A short note: your SaaS onboarding experience + your time zone + confirmation you can start at **8:30 AM CT** , and 3. A 1–2 minute intro video (Loom) so we can hear communication clearly. **Equal opportunity:** We welcome applicants from all backgrounds and hire based on skills and reliability. Puna remote: Po Burimi: https://mk.linkedin.com/jobs/view/onboarding-customer-success-specialist-payments-saas-%E2%80%94-remote-at-aux365-4354211946

Niveli: senior