Project Manager / Operations Coordinator

ASEE is looking for an adaptable and organized **Project Manager / Operations Coordinator** to join our team. In this role, you'll start with a hybrid focus - gaining hands-on experience across both software project coordination and application support operations. As you settle in and get familiar with our software products and client ecosystem, this role offers a clear path to specialize and grow into either a **Technical Delivery PM** or a **Support & Operations Lead** . If you enjoy connecting technical teams with business requirements, keeping operations structured, and building strong customer relationships, this is a great entry point with real long-term growth. **What You'll Do** - Project & Implementation Coordination: Support day-to-day project workflows alongside Technical Team Leads, ensuring project plans, tasks, and deliverables stay structured and on schedule. - Support & Operations Assistance: Help coordinate our application support / help desk workflow - tracking incoming tickets, prioritizing issues, and staying aligned with SLA targets. - Timeline & Risk Tracking: Monitor delivery milestones, spot potential resource overlaps, and flag operational risks early to keep teams on track. - Customer & Stakeholder Liaison: Act as a dependable daily contact for customer inquiries, translating client expectations into clear internal tasks. - Documentation & PMO Standards: Prepare and maintain project and operational documentation, ensuring version control and consistency per internal PMO and client standards. - Resource & Capacity Management: Help map team availability, identify bottlenecks, and resolve scheduling conflicts before they impact delivery. - Reporting: Draft clear, concise status updates and reports for stakeholders, management, and clients. **About You** - Experience: 2+ years in project coordination, software delivery support, technical support leadership, or a similar operational IT role. - Education: Bachelor's degree in Computer Science, Software Engineering, Business Informatics, or a related field (or equivalent hands-on experience in software environments). - Technical & Process Knowledge: Solid understanding of the Software Development Lifecycle (SDLC) and core application support/ITSM concepts. - Tooling: Comfortable with Jira and standard ticketing or project management tools. **Methodologies & Certifications:** - Familiarity with Agile and traditional project management frameworks. - Certifications like Scrum Master (PSM I/CSM), Product Owner (PSPO I/CSPO), ITIL Foundations, PMP, PRINCE2, or CAPM are a strong plus, but not required. **Soft Skills & Mindset:** - Exceptional communication and coordination skills - you are naturally the person who connects the dots between technical teams and business stakeholders. - Comfortable being the daily go-to contact for customer inquiries and problem-solving. - Strong organizational instincts with the ability to juggle multiple priorities without losing sight of the details. **You'll Thrive Here If You** - Love connecting the dots: You enjoy solving operational challenges and bridging technical teams with business needs. - Take ownership: You work independently, stay accountable, and drive tasks forward without needing constant oversight. - Are highly organized: You know how to prioritize on the fly and manage time efficiently. - Communicate with empathy & clarity: You build trust easily with customers and keep everyone aligned. - Are adaptable & curious: You thrive across both delivery and support, always eager to learn new systems and processes. **What We Offer** - Full-time role in a stable, established, and growing tech company. - Clear career evolution path based on your strengths and initiative. - Fully covered training and professional certification opportunities. - Private medical insurance. - A supportive environment working directly with experienced Tech Leads and Engineering Managers. Your contribution matters here - and we make sure it's recognized, rewarded, and given room to grow! Burimi: https://www.linkedin.com/jobs/view/4449119175/

Niveli: senior