Remote Property Management Specialist (Freelance / B2B Contractor)

**Location:**  Remote (EMEA Timezone preferred) **Contract Type:**  Freelance / Independent Contractor (B2B) **Engagement:**  5 days a week **Compensation:**  Competitive rate based on location and experience (invoiced monthly) **About Us**  We are a fast-growing short-term rental property management company. We currently manage an exciting portfolio of 145 apartments across London, Malta, and Italy, along with three premium Bed & Breakfasts in Florence. We are looking for two highly motivated, detail-oriented remote specialists to join our operations team as independent contractors and help us deliver a 5-star experience to our guests. **The Role**  As a freelance specialist, you will be the operational heartbeat of our daily activities, ensuring smooth communication between guests, the management team, and our on-the-ground staff. We operate on a two-shift system (Morning Shift and Midday-to-Closing Shift). You will be scheduled to provide your services 5 days a week, which will include rotating weekend coverage. **Key Responsibilities** - **Channel Management:**  Monitor and manage daily operations using our channel manager, Krossbooking (handling 3 different access points). - **Guest Communication:**  Promptly reply to guest inquiries, booking requests, and support tickets via email and direct messages. - **Staff Coordination:**  Actively manage and coordinate our local ground teams (cleaners, check-in agents, and maintenance staff) via dedicated WhatsApp groups. - **Problem Solving:**  Act as the first point of contact for real-time issues, ensuring quick and effective resolutions for guests and staff. **Requirements** - **Freelance Status:**  Must be registered as a self-employed professional or independent contractor in your country of residence, with the ability to issue regular monthly invoices. - **Language Skills:**  Fluent English (both written and spoken) is mandatory. A basic understanding of Italian is highly preferred and considered a strong advantage. - **Tech-Savvy:**  Comfortable learning new software quickly. Previous experience with Krossbooking or other Channel Managers is a plus. - **Remote Setup:**  A reliable, high-speed internet connection and a quiet working environment. **What We Offer** - Stable, long-term B2B collaboration. - Flexible freelance partnership with room for growth. Puna remote: Po Burimi: https://al.linkedin.com/jobs/view/remote-property-management-specialist-freelance-b2b-contractor-at-sweet-florence-limited-4419605238

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