Retention Account Executive for English Market

JOB DESCRIPTION The Retention Account Manager is responsible for building, managing and maintaining a profitable long-term relationship between clients and they will be assigned to manage the clients' portfolios of English-speaking countries. ROLE & RESPONSIBILITIES · Provide excellent and high caliber client service delivery to ensure a positive client experience · Provide timely and effective resolution of all client queries via telephone, email or chat · Proactively respond to and manage inbound client queries professionally and efficiently · Assist clients in using our platform and on our products to increase our profitability through maximizing clients’ account volumes · Provide technical support for clients’ software problems relating to the platform · Participate in targeted outbound reactivation calling to dormant account holders · Carry out administration duties where required, including account upgrading · Provide support to clients from other regions as part of our around the clock service · Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service · Maintain personal and professional development to meet the changing demands of the role and participate in appropriate training · Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours’ support. THE IDEAL CANDIDATE · Fluent English Speakers, any other language a plus. · At least 1 year of experience in an Crypto/FX Sales/Retention role · Strong commercial acumen with experience in brief business competitor analysis and ability to be proactive in maintaining business relationships. · As this is a sales position, we are looking for individuals who are used to working in a number-driven performance environment and experience in achievements in any sales targets would be ideal. · Eager to learn new things fast and to have regular training · Team player · Result oriented and self-motivated person Why you should join us? • A Competitive compensation package will be offered to the successful applicant which includes great benefits • Discretionary performance-based bonus • Work Life Balance: 5 days’ work week with regular working hours from Mondays-Fridays • Office Located in the Heart of Skopje • Exclusive ongoing daily/ weekly promotions and incentives - Send us your CVs to hr@limitless.com.mk or apply directly on linkedin. Burimi: https://mk.linkedin.com/jobs/view/retention-account-executive-for-english-market-at-limitless-solutions-4364755084

Niveli: senior