Service Delivery Manager

**About The Position** We are looking for a motivated and proactive Service Delivery Manager to join our dynamic team. This role offers the opportunity to lead and coordinate exciting international projects while working in a collaborative and supportive environment. Our team culture emphasizes open communication, continuous learning, and knowledge sharing, making it an ideal setting for growth-oriented professionals who thrive in fast-paced, multicultural settings. **What We Offer** - Full-time employment with a competitive salary package - Individual performance-based appraisals - Training and Microsoft Certification support - A collaborative, inclusive, and professional work environment - Opportunity to work on challenging and meaningful international projects - Opportunity to attend international industry-related conferences - Private health insurance and additional benefits - Paid FitKit membership - Modern office space with up-to-date equipment and tools - Regular team-building activities and company social events **Your Skills** - Completed a Bachelor’s degree in Computer science or a relevant field - 5+ years of experience in IT, project management, or managing a development team - Ability to manage multiple projects, activities, and tasks - Ability to set up workflows and KPIs for managing incidents, change requests, service requests, crisis calls, security-related incidents, etc. - Superior multi-tasking skills and the ability to work in a fast-paced, dynamic environment - Analytical and conceptual skills, performance, and innovation readiness, teamwork - Ability to predict challenges and seek to head off obstacles proactively - Excellent interpersonal and collaborative skills and the ability to adapt communication at different levels - Excellent command of the English language (knowledge of German, French, Italian, or Spanish would be considered a plus) **Your Responsibilities** - Leads planning, coordination, and execution of the ERP software and sub-projects with a clear focus on communication, risk, and budget management - Responsible for gathering and interpreting input from the business, business analysts, project managers, and other stakeholders in order to develop and maintain ERP software and sub-project schedules - Ensuring client satisfaction with all support requests - Developing project roadmaps for the planning, evaluation, and purchase of the ERP solution - Proactively monitors and measures service performance and metrics on a day-to-day basis to ensure optimal service delivery - Serves as an initial point of escalation for significant incidents that interrupt service availability or diminish performance - Oversee technical gaps between teams and processes Burimi: https://mk.linkedin.com/jobs/view/service-delivery-manager-at-axm365-4401921792

Niveli: senior