Support Engineer – Digital Journeys

**We are looking for a Support Engineer – Digital Journeys to join our team.** Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations. A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient. **What your key responsibilities will be:** - Provide support for a software solution developed in low-code platform based on Java Script. - Troubleshoot technical issues and provide solutions in a timely manner. - Ensure support quality of the solutions following standards, best practices and KPI defined by the SLA **.** - Maintenance and improvement of software solutions in accordance with company standards and policies. **Skills and experience we expect from you:** - **Support of software solution** : A minimum of 2 years of experience in support of software solution and providing 2nd level support. - **JavaScript Development** : A minimum of **2 years of experience** in JavaScript development, using node.JS - Frontend Development: Experience with React framework, HTML and CSS for creating responsive and visually appealing user interfaces. - **Database Proficiency** : Experience with **Microsoft SQL** or other relational databases. - Understanding of **integration technologies** : Familiarity with RESTful APIs and web services. - Cloud Services: Experience with Microsoft Azure or other cloud computing services, including deployment, and scaling. - Excellent written and verbal communication skills. Ability to convey complex technical concepts clearly. - Demonstrates a proactive, selfdriven approach to problem solving. - Strong team-working skills, collaborating effectively with cross-functional teams. - Ability to focus on details while managing support items. - Efficiently prioritize tasks and meet deadlines. - An internal drive to learn, improve, and stay updated with industry trends. - Willingness to share knowledge with colleagues and contribute to a learning culture. - Familiarity with banking business processes and requirements is advantageous. - Fluent in English (spoken and written). **What we offer:** - A substantial degree of flexibility, allowing for an autonomous approach to performing duties - Challenging and varied work - Flat management structure - Excellent team-oriented and international working environment - Travel possibilities - Hybrid model of working Burimi: https://mk.linkedin.com/jobs/view/support-engineer%C2%A0%E2%80%93-digital-journeys-at-quipu-gmbh-4381025496

Niveli: mid level