Technical Support Expert

**About PaymentIQ** PaymentIQ specializes in managing, optimizing, and scaling diverse payment flows through a dynamic orchestration system. We empower businesses to operate seamlessly and address complex payment challenges in a global market. **The Role** We're looking for a Technical Support Expert who genuinely enjoys solving hard problems and talking to people. You'll be the first line of defence for our merchants — digging into platform issues, untangling integrations, and making sure things get resolved properly the first time. This isn't a script-and-escalate role. We want someone who takes ownership, communicates clearly, and actually cares about the outcome. You'll be based onsite in Bitola, North Macedonia, working alongside a close-knit team across Europe daily. **What you'll do** - Be the primary technical contact for merchants — own issues end-to-end and see them through to resolution - Monitor ticket queues and handle incoming requests in line with SLAs and KPIs - Support system and provider integrations in a fast-moving payments environment - Work closely with internal teams across Europe to deliver seamless merchant experiences - Handle escalations with composure, clear communication, and a genuine drive to fix things **What we're looking for** - Proven experience in a client-facing technical support role - Strong troubleshooting instincts — you dig in, you don't give up - Excellent English, written and verbal - A social, collaborative personality — someone colleagues and merchants alike enjoy working with - Comfortable with ambiguity and shifting priorities in a fast-paced environment - Able to work onsite in Bitola, North Macedonia - Tech curiosity is a must; Java, SQL, or HTML/CSS, and other programming experience is a bonus - Familiarity with payments or fintech is a plus — but we can teach the payments part if the rest fits **We are managing this recruitment internally and do not accept unsolicited interest from recruitment agencies** Burimi: https://mk.linkedin.com/jobs/view/technical-support-expert-at-paymentiq-4388050320

Niveli: senior