Training Manager-Seasonal

**Job Title: Training Manager** **Department:** Talent & Culture **Company:** Green Coast Hotel- MGallery Collection (Accor) **Reports To:** Talent & Culture Manager **Position Summary** The Training Manager is responsible for cultivating a distinctive, meaningful, and personalized guest experience in line with **MGallery’s brand promise: “Inspired by Her” and “Memorable Moments.”** The role ensures all Heartists® are trained to deliver refined, authentic, and story-driven service while fully complying with Accor luxury standards and local regulations. **Key Responsibilities** - Design and implement the annual training plan aligned with MGallery brand standards, Accor Academy, and hotel business goals. - Translate MGallery’s storytelling, cultural identity, and luxury positioning into engaging training programs. - Ensure full deployment of Accor mandatory and brand-specific learning initiatives. - Lead onboarding and brand immersion programs for new Heartists®, emphasizing MGallery’s unique story and service rituals. - Facilitate luxury service excellence, emotional intelligence, guest personalization, and soft-skills training. - Coordinate operational training with department heads to ensure consistent service quality. - Ensure Heartists® understand and live the MGallery guest journey, signature moments, and brand touchpoints. - Prepare teams for brand audits, LQA/Forbes standards, and guest satisfaction excellence. - Continuously elevate service culture through creative and experiential learning methods. - Support leadership and succession development for supervisors and managers. - Coach leaders on effective on-the-job training and performance coaching. - Promote a culture of continuous learning, engagement, and empowerment. - Ensure compliance with Accor policies, health & safety, and local labor regulations. - Maintain accurate training records in Accor learning platforms. - Prepare training metrics, reports, and action plans based on audit results and KPIs. - Partner closely with Department Heads to identify training needs and schedule programs. - Manage the training budget efficiently and coordinate external facilitators as required. - Support pre-opening, renovation, or rebranding training initiatives when applicable. **Requirements** **Qualifications & Experience** - Bachelor’s degree in Hospitality Management, Human Resources, Education, or related field. - Minimum 3–5 years of Learning & Development or Training experience in a luxury or lifestyle hotel. - Experience within Accor, MGallery, or an international luxury brand is highly desirable. - Certified Trainer / L&D certification is an advantage. **Skills & Competencies** - Strong facilitation, storytelling, and engagement skills. - Excellent communication skills in English (additional languages preferred). - Deep understanding of boutique luxury service and personalized guest experiences. - Creative mindset with strong organizational and analytical abilities. - Proficiency in LMS platforms and Microsoft Office. - Passion for people development and living the Heartist® culture. **Benefits** **What We Offer** - Competitive compensation and benefits package. - Opportunities for career advancement within the Accor global network. - A supportive and inspiring work environment in one of Albania’s most beautiful coastal destinations. - Access to world-class training programs through the Accor Academy. **Method of Application:** All those interested can apply using one of the following methods: - Directly through Zoho Recruit - By sending their CV to HR.GreenCoast.MGALLERY@accor.com **Application deadline: 28.02.2026** - All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data". - Only shortlisted candidates will be contacted. **Join Green Coast Hotel – MGallery Collection, where every detail tells a story and every stay becomes a timeless memory.** Burimi: https://al.linkedin.com/jobs/view/training-manager-seasonal-at-green-coast-hotel-mgallery-collection-4371061041

Niveli: senior