Spanish Customer Service Agent

**Job Title:**
**English & Spanish Speaking**
**Customer Service Representative**

**Location: Tirana, Albania (On-site)**

**Schedule: Monday–Friday | 15:00–23:00**

**Job Overview**

We are seeking a reliable and professional Customer Service Representative fluent in English and Spanish to join our on-site team. This role focuses on delivering excellent customer support through inbound and outbound communication while maintaining high service standards.

**Key Responsibilities**

- Handle customer inquiries via phone, email, and chat in English and Spanish
- Provide accurate information, resolve issues, and escalate concerns when necessary
- Maintain detailed and accurate records of customer interactions
- Follow company policies, procedures, and quality standards
- Work collaboratively with team members and supervisors
- Meet performance metrics related to customer satisfaction and productivity

**Requirements**

- Fluency in English and Spanish (spoken and written) – required
- Previous customer service experience is a plus
- Strong communication and problem-solving skills
- Comfortable working on-site during afternoon/evening hours
- Basic computer skills and ability to learn internal systems
- Professional attitude, reliability, and strong work ethic

**What We Offer**

- On-site work environment with team support
- Training and ongoing development
- Competitive compensation

**How to Apply**

*If you are bilingual, customer-focused, and looking for a stable on-site role with consistent hours, we encourage you to apply here on by sending your resume at hr@talentbridge.al!*