Account Manager

**About Lango** Lango is a technology-enabled language management ecosystem with one simple mission: to unify the entire language service workflow in one place. We believe communication should be as natural and accessible as breathing. Through innovative technology, data, and human expertise, we help organizations overcome language barriers and connect with the people they serve. Today, Lango supports customers across healthcare, education, government, legal, and commercial sectors. As we continue to grow, we are looking for talented individuals who are passionate about creating meaningful impact through language access. **Why Join Lango?** At Lango, your work contributes to something bigger. Every role helps us deliver exceptional experiences for our customers, linguists, and communities. You'll join a collaborative, fast-growing organization that values innovation, operational excellence, continuous improvement, and inclusion. **The Opportunity** We are looking for a skilled Account Manager with a passion for driving revenue growth and managing client relationships to join our growing team. In this role, you’ll manage key accounts, forecast pipelines, and ensure exceptional client satisfaction. This position is ideal for a mid-level professional who thrives on building client partnerships and identifying growth opportunities. You’ll be working directly with some of Lango’s most important clients, identifying opportunities to better serve the language access requirements of hospitals, clinics, behavioral health facilities, and other organizations in the healthcare industry. **What You'll Do** - Revenue Growth: Develop and implement strategies to grow revenue within existing Healthcare accounts by identifying upsell and cross-sell opportunities, ensuring continuous account growth. - Pipeline Management and Forecasting: Manage account pipelines effectively, ensuring accuracy in revenue forecasting and delivering actionable insights to BU leadership. - Client Relationship Management: Build and maintain strong, long-term relationships with clients, identifying their needs and aligning Lango’s solutions to maximize account value. - QBR Leadership: Lead engaging, data-driven Quarterly Business Reviews (QBRs) to review performance, identify opportunities for growth, and strengthen client relationships. - CRM Data Integrity: Maintain high standards of CRM data quality in HubSpot, ensuring accurate and detailed records of all client interactions and opportunities. - Internal Collaboration: Work closely with Customer Care, Business Development, and Marketing teams to align on strategies that enhance client satisfaction and achieve business objectives. - Market Insights and Solutions: Stay informed about industry trends and client needs, using insights to tailor solutions that drive additional value for clients and enhance revenue potential. - Reporting: Provide regular reports on account performance, pipeline status, and revenue forecasts to senior management, offering insights for continued account growth. **What We're Looking For** **Qualifications:** - Experience: 2-4 years of account management experience, ideally within the language services or tech-enabled services sectors, as well as within the healthcare industry or managing clients in the healthcare industry, with a proven track record of driving revenue growth. - Skills: Strong analytical abilities for managing pipelines and revenue forecasting, along with excellent communication and relationship management skills. - CRM Experience: Hands-on experience with HubSpot CRM or similar tools, with a focus on maintaining data accuracy and leveraging insights for strategic decision-making. - Client Focus: Ability to build strong client relationships, through remote and in-person interactions, and identify opportunities for upselling and cross-selling based on client needs. - Adaptability: Thrive in a dynamic, fast-paced environment with a proactive, problem-solving mindset. **Education:** - Bachelor's degree or equivalent professional experience preferred **Who We Are** At Lango, we believe communication should never be a barrier. We foster a culture built on collaboration, operational excellence, continuous improvement, inclusion, and data-driven decision-making. We value diverse perspectives and encourage team members to bring their ideas, experiences, and authentic selves to work. **Commitment to Inclusion** Lango is committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity but don't meet every qualification listed, we encourage you to apply. Lango is an Equal Opportunity Employer and provides reasonable accommodations throughout the recruitment process and employment lifecycle. Burimi: https://mk.linkedin.com/jobs/view/account-manager-at-lango-4428722434

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