Customer Service Representative

🌟 **Join Our Team as a Customer Service Representative!** 🌟 Are you passionate about providing excellent customer service and looking for an opportunity to grow your career? We're seeking a dedicated and detail-oriented Customer Service Representative to join our office in Bitola, North Macedonia, at Karpa. **What You'll Do:**   📦 Handle order entry with precision and efficiency.  📧 Answer customer emails to resolve problems/complaints, enter orders, and respond to customer reviews.  🔄 Adapt to evolving roles, with the potential to grow into call center responsibilities.  📈 Monitor metrics and fulfill the workload, both individually and as part of a team.  📝 Follow communication “scripts” when handling different topics.  📂 Monitor and comply with work procedures and detailed documentation required to work with consumers. **Skills Required:**   💻 Excellent computer skills.  🗣️ Excellent knowledge of English (spoken, written, read).  📅 Discipline, self-organization, and responsibility.  🤝 Ability to work independently and in a team.  🔍 Openness to learning new tools and technologies.  🗂️ An organized approach to work.  🔗 Ability to effectively communicate with other departments internally about issues/errors that occur.  🧠 Schedule: 12:00 pm to 8:00 pm (flexibility to adapt to the needs of a U.S. market and time zones) **Preferred Skills (Not Required):**   🖥️ Experience in data entry.  🗃️ Previous experience in order entry.  📞 Previous work experience in a customer support and communication center.  🇺🇸 Previous experience working with a United States customer base. **What We Offer:**   ✨ Comprehensive training and ongoing development opportunities.  ✨ Opportunities for career growth within the organization.  ✨ Friendly and collaborative team culture. **Ready to Join Our Team?**   If you are ready to take on the role of Customer Service Representative at Karpa, we’d love to hear from you! **You can apply here, at start.karpa.mk, or email us your CV/resume at start@karpa.mk.** Join us and make a difference in our customers' experiences! #CustomerService #OrderEntry #CareerOpportunity #JoinOurTeam #CustomerCare #JobOpportunity #Karpa Burimi: https://mk.linkedin.com/jobs/view/customer-service-representative-at-%D0%BA%D0%B0%D1%80%D0%BF%D0%B0-%D0%BD%D0%B0-%D0%B5%D0%B2%D1%80%D0%BE%D0%BF%D0%B0-4421927489

Niveli: mid level