Customer Service Representative

🌟 **Join Our Team as a Customer Service Representative!** 🌟 Are you passionate about providing excellent customer service and looking for an opportunity to grow your career? We're seeking a dedicated and detail-oriented Customer Service Representative to join our office in Bitola, North Macedonia, at Karpa. **What You'll Do:** 📦 Handle order entry with precision and efficiency. 📧 Answer customer emails to resolve problems/complaints, enter orders, and respond to customer reviews. 🔄 Adapt to evolving roles, with the potential to grow into call center responsibilities. 📈 Monitor metrics and fulfill the workload, both individually and as part of a team. 📝 Follow communication “scripts” when handling different topics.  📂 Monitor and comply with work procedures and detailed documentation required to work with consumers. **Skills Required:** 💻 Excellent computer skills. 🗣️ Excellent knowledge of English (spoken, written, & read). 📅 Discipline, self-organization, and responsibility. 🤝 Ability to work independently and in a team. 🔍 Openness to learning new tools and technologies. 🗂️ An organized approach to work. 🔗 Ability to effectively communicate with other departments internally about issues/errors that occur. **Preferred Skills (Not Required):** 🖥️ Experience in data entry. 🗃️ Previous experience in order entry.  📞 Previous work experience in a customer support and communication center.  🇺🇸 Previous experience working with a United States customer base. **What We Offer:** ✨ Comprehensive training and ongoing development opportunities. ✨ Opportunities for career growth within the organization. ✨ Friendly and collaborative team culture. **Ready to Join Our Team?** If you are ready to take on the role of Customer Service Representative at Karpa, we’d love to hear from you! Apply at start.karpa.mk or email us your CV/resume at start@karpa.mk. Join us and make a difference in our customers' experiences! #CustomerService #OrderEntry #CareerOpportunity #JoinOurTeam #CustomerCare #JobOpportunity #Karpa Burimi: https://mk.linkedin.com/jobs/view/customer-service-representative-at-%D0%BA%D0%B0%D1%80%D0%BF%D0%B0-%D0%BD%D0%B0-%D0%B5%D0%B2%D1%80%D0%BE%D0%BF%D0%B0-4381750239

Niveli: mid level