Hardware Services Engineer

**Mellon Albania**, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2004 in Tirana and offers leading front-end and back-end transaction solutions and services to organizations with strong consumer business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies. Our portfolio includes **digital payment platforms, self-service banking solutions, customer onboarding systems, identity verification technologies**, and more. We help our clients accelerate their digital transformation and bring competitive products to market faster. **MELLON Albania** seeks to hire a **Hardware Services Engineer.** Within the framework of its expansion, seeks to immediate recruit Field and Lab Service Engineers to support and maintain the portfolio of products, such us: electronic card acceptance machines (EFT/POS), cash dispense machines (ATM’s), queuing systems, cash management machines, etc., as described below: - Field activities includes field visits correlated with installation or maintenance activities such as troubleshooting and repairs, replacing specific spare parts - upon specific training - Lab repairs includes laboratory correction activities to electronic or mechanical components - upon specific training ### Key Responsibilities - Handle on- call requests for the repair of equipment due to malfunction or failure. - Troubleshoot and repair electronic systems and subsystems within lab environment and determine when assigned equipment is unrepairable - Able to troubleshoot computer hardware problems, update software configurations from written instructions or with guidance from support personnel. - Serve as the subject matter expert in the operation, capabilities and support of assigned electronic equipment and provide product and operation training to supervisors and operators. - Follows maintenance procedures and ensure that parts and tools needed to support and facilitate repairs are readily available. - Make recommendations to supervisors on ways to eliminate or ease field maintenance or operational problems. ### Requirements - Expert in Operation, Support with electronic equipment - Understand usage of the Digital Multimeter and has a know how to solder irons - Communicating effectively with peers and supervisors, operators and customers - Availability to work where Mellon Κosovo operates or to travel abroad for training purposes - Holds a University Degree in Engineering, Mechanical Engineering is of first preference, including electronics or relevant technical skills. - Have at least 3 years work experience in conducting mechanical/technical work and repairmen and maintenance of equipment’s including electronic systems. - Possess English proficiency to include reading, speaking and writing. - Must have a driving license and maintain a clean driving record for purposes of insurability **Soft Skills** - Excellent Communication Skills, verbal and written - Customer service oriented - Drive for leadership and a spirit of service and dedication. - Strong listening and problem-solving skills - Pro-active attitude and team oriented ### Benefits - Multinational working environment - Competitive compensation - A people-oriented organization which fosters professional growth - Continuous training and development opportunities Burimi: https://jobs.workable.com/view/3zYqwBcbnvtr8tpB4dPoSS/hardware-services-engineer-in-tiran%C3%AB-at-mellon-group-of-companies

Niveli: mid level