Team Lead - Back Office

**🚀 Team Lead – Back Office (AutoHero | AUTO1 Group)** **📍 Tirana, Albania** | Full-time **About Us** **AutoHero** , part of AUTO1 Group, is an innovative online platform for buying high-quality used cars. We offer fully inspected, accident-free vehicles with warranty and a seamless, fully digital purchase experience. **Your Role** We are looking for an experienced and motivated Team Lead – Back Office to drive team performance and optimize processes. You will lead a dynamic team, ensuring efficiency, accuracy, and achievement of KPIs. **What you’ll do:** - Lead, coach, and motivate the team to achieve daily and weekly targets - Monitor performance and optimize workflows to improve efficiency - Track KPIs, analyze results, and identify improvement areas - Ensure data accuracy and proper execution of processes - Act as the main point of contact between team and management - Provide regular reporting to HQ in Germany (in English) - Prepare performance reports and resolve operational bottlenecks - Manage team challenges, conflicts, and support development - Drive process improvements and performance optimization initiatives **What we’re looking for:** - Previous experience in a Team Lead / Supervisory role - Background in operations, back office, digital advertising, or performance-driven environments (automotive is a plus) - Strong understanding of KPIs and data-driven decision making - Excellent communication and organizational skills - Hands-on leadership style with a problem-solving mindset - Fluent in English **What we offer:** - Full-time contract with competitive salary + bonus - Clear career growth path within an international company - Dynamic and supportive team environment - Opportunity to be part of a fast-growing automotive leader - Space for your ideas and impact on processes 📍 **Location** : Rruga Dritan Hoxha – Kompleksi e-88, Laprakë, Tirana ⏰ **Schedule:** Monday – Friday | 09:00 – 18:00 👉 Ready for your next challenge? Apply now and share your salary expectations! Burimi: https://al.linkedin.com/jobs/view/team-lead-back-office-at-auto1-group-4402856931

Niveli: senior