Course Coordinator- Remote

**The Lovlan Group requires a Remote Course Coordinator.**
Founded in 2004, Lovlan Group provides individually-tailored language training on a one-on-one or small group basis to busy people who need language skills for business, family, and travel needs.


**About the role:**
This is a
**remote position**
(work from home), reporting directly to our headquarters in the
**UK**
.


The ideal candidate will have an excellent command of
**English**
, strong organizational and communication skills, and solid experience coordinating administrative or client-focused tasks in a dynamic environment.


You will play a key role in ensuring the smooth coordination of language courses — from the moment they are confirmed by the Sales team until completion — by liaising with clients, teachers, and internal departments.


**Key Responsibilities**

- Coordinate and organize courses once confirmed by the Sales team, including scheduling, assigning trainers, and arranging logistics
- Understand and research each client’s needs and learning goals to ensure the best course setup
- Collaborate with the Teachers Department and Academic Advisors to select the most suitable trainer
- Maintain regular communication with clients and trainers to ensure smooth delivery of services
- Gather and manage client feedback in line with company policies
- Generate additional sales through re-bookings and referrals, building lasting relationships with clients
- Stay informed about company products and new course offerings; proactively suggest suitable options to clients
- Coordinate efficiently with the Sales, Teachers, and Accounts teams to ensure operational alignment
- Contribute ideas for sales, marketing, and customer service improvements and participate in company projects
- Conduct quarterly client motivation research and suggest new product or service ideas
- Collect feedback for marketing purposes
- Provide daily reports to management on course progress and client activity

**Essential Skills & Qualifications**

- Fluent spoken and written English, plus at least one additional language (German, Portuguese, or French preferred)
- Excellent phone manner and communication skills
- Strong proficiency with Microsoft Office and internet tools
- Exceptional organizational skills with great attention to detail
- Ability to analyze information and manage multiple priorities effectively
- Minimum 2 years of proven experience in customer service or coordination roles
- University degree (completed or in progress)
- At least 12 months of administrative experience

**Behavioural Competencies**

- Strong customer service orientation
- Flexibility and ability to adapt
- Collaborative team player
- Ability to work under pressure and deliver results

**Desirable**

- Experience in an educational or language training environment
- Experience working in an international, multicultural team

**Working Conditions**

- Working hours: 10 AM to 6:30 PM UK time (Monday to Friday). 7.5 working hours per day + 1-hour break
- Start date: ASAP
- Probation period: 3 months
- Paid leave: 31 days per year
- Compensation: USD 1,000/month + rebooking bonus + performance bonus

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