Customer Service Specialist

**About The Position**

We are looking for a motivated and proactive Customer Service Specialist to join our dynamic team. In this role, you’ll collaborate on exciting international projects, grow within a supportive and friendly environment, and be part of a passionate team that values knowledge sharing and continuous improvement. You will be responsible for assisting clients with inquiries, resolving issues efficiently, and ensuring an outstanding service experience at every touchpoint.

**What We Offer**

- Full-time employment with a competitive salary package
- Individual performance-based appraisals
- Training and Microsoft Certification support
- A collaborative, inclusive, and professional work environment
- Opportunity to work on challenging and meaningful international projects
- Opportunity to attend international industry-related conferences
- Private health insurance and additional benefits
- Paid FitKit membership
- Modern office space with up-to-date equipment and tools
- Regular team-building activities and company social events

**Your Skills**

- Bachelor’s degree, preferably in E-business, IT, Supply Chain or any related field
- Proficient in Microsoft Office applications
- Great understanding of software systems ( Experience with ERP and CRM systems would be considered a plus).
- Ability to work with a customized working hours schedule
- Dedicated to problem-solving
- Positive and professional work attitude
- Excellent interpersonal and customer service skills
- Advanced written and spoken English
- Responsible, diligent, and proactive.
- Team player with excellent communication skills

**Your Responsibilities**

- Triaging every request or issue received
- Responsible for ensuring client satisfaction through communication channels
- Making daily, weekly, or monthly reports due to the needs of the clients
- Responsibility for proactively monitoring processes within short time ranges
- Analyzing and troubleshooting SQL queries or failed error processes within the software application
- Providing support to teams within the organization and external clients when required
- Answer queries and monitor issues with software applications and escalate or close tickets, as necessary
- Maintaining and updating functional/technical documents and procedures
- Identifying and resolving issues
- Developing reports for teams across the business