Junior Conversational AI Engineer (Voice Bots)

**Founded in 2012, AUTO1 Group is now Europe’s leading car trading platform. As an independent multi-brand platform, AUTO1 Group is aimed primarily at the used car trade and offers over 60,000 professional partners the opportunity to access a diversified portfolio of more than 30,000 vehicles. By connecting buyers and sellers through technology the company enables dealers and consumers to trade seamlessly throughout Europe.**

For more information please visit www.auto1-group.com

What we offer

- Work in a dynamically developing international company in the automotive industry
- A regular employment contract with a highly competitive fixed salary
- Openness to the implementation of new ideas to improve the company's operation
- Friendly working atmosphere in a team focused on cooperation
- Excellent professional development opportunities in a dynamic environment

**Job Description**

*Role:*

- Design and configure conversational voice bot flows using Parloa, starting with rule-based automation and evolving into more complex logic.
- Learn to manage and update Twilio IVR setups to ensure smooth call routing and a good user experience.
- Support the migration of existing voice bots to Parloa AMP and contribute to technical and architecture improvements.
- Troubleshoot production issues, fix logic errors in voice flows, and monitor performance to improve automation results.
- Work closely with product owners and linguists to implement translations, document voice flows, and ensure a consistent bot tone.

**Qualifications**

Skills:

- Strong understanding of basic programming logic, including variables, if/else conditions, and loops, with preference for JavaScript or TypeScript.
- Comfortable using CLI tools and having a basic understanding of how REST APIs and JSON work.
- Able to break down complex problems into clear logical steps and explain processes in a structured way.
- Motivated to learn and work with conversational AI and telephony tools such as Twilio and Parloa.
- Fluent in English, with additional languages considered a strong plus.
- Curious, proactive, and eager to grow in a fast-paced, technology-driven environment.

**Additional Information**

The place of work will be at: Dritan Hoxha – Kompleksi e-88, Laprake, Tirana


The shifts provide a total of 40 hours per week, from Monday to Friday 09:00-18:00.


If you think you are the right candidate you can send your CV




Contact :


355675039121