Reception Agent

**Company Description**
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.


Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


**Job Description**
Reception Agent


First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.


**What Is In It For You**
In 3-4 bullet points, showcase the benefits and perks of working at the property


Employee benefit card offering discounted rates at Accor worldwide


Learning programs through our Academies


Opportunity to develop your talent and grow within your property and across the world!


Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21


**What You Will Be Doing**
Greet, check-in, respond to requests and settle accounts while providing exceptional service


Take initiative to add a personalized experience


Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling


**Qualifications**
Your experience and skills include:



- Previous experience in customer service, preferably in a hotel or hospitality environment.
- Proficiency in computer systems and hotel management software.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities

Additional Information


Prior experience working with Opera or a related system


Fluency in English


additional languages are a plus


**Your Team And Working Environment**
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture


Note: Customization may be included for any specific local or legislative requirements, such as work permits


**Our Commitment To Diversity & Inclusion**
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.