Airbnb Coordinator & Guest Experience Specialist

Become part of our team **APPLY NOW** Our team is expanding ++ You have a bachelor’s degree in Marketing, Tourism, Business Administration, Hospitality? You have excellent communication skills, ability to multi-task, prioritize and manage time effectively? Then, we’re looking for you! Apply now: hr@choosebalkans.com Guest Experience & Airbnb Coordinator Job Description The position requires a Bachelor and/or Master Degree and 1-3 years of experience in the field or in a related area. The candidate should have knowledge of commonly-used concepts, practices and procedures within tourism field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction. Tasks: · Generate sales leads of company’s products and services · Meet personal/team sales targets · Follow communication procedures, guidelines and policies · Handle customer requests and complaints via phone, email, mail or social media within the time limits and follow up to ensure resolution · Assist with bookings and reservation, refunds, or exchanges · Inform customer of deals and promotions · Recommend potential products or services to management by collecting customer information and analyzing customer needs · Build sustainable relationships of trust through open and interactive communication · Work with customer service manager to ensure proper customer service is being delivered · Compile reports on overall customer satisfaction Requirements: · Bachelor Degree in Marketing, Tourism, Business Administration, Master is an advantage · At least +3years of proven customer support experience · Strong and excellent communication skills in active listening · Customer orientation and ability to adapt/respond to different types of characters · Ability to multi-task, prioritize and manage time effectively · Negotiation, Positive Attitude and Problem Solving · Attention to Detail · Organizational Skills and Adaptability · Ability to Work Under Pressure · Computer Skills Interested candidates should apply by sending an email to hr@choosebalkans.com We will be glad to interview all candidates selected from the CV screening. Thank you! Burimi: https://al.linkedin.com/jobs/view/airbnb-coordinator-guest-experience-specialist-at-choose-balkans-4397825416

Niveli: senior