Application Service Desk - German Speaking

Join us to build a career working on modern projects for global brands. **Tasks** We are seeking a motivated and customer‑oriented professional to join our team. The ideal candidate is a strong communicator with solid German language skills, a willingness to learn, and the ability to thrive in a dynamic, high‑pressure environment. This position is 24/7 shift based. - Provide customer support and issue resolution via mail, internal systems and phone. - Handle inquiries efficiently while maintaining a high level of professionalism and service quality. - Collaborate with internal teams to ensure smooth workflow and consistent service delivery. - Continuously learn and adapt to new technologies, tools, and processes. - Maintain reliability and stability within the assigned project and shift structure. **Requirements** - German language proficiency at B2 level or higher (spoken and written). - Ability to work in a 3‑shift rotation, including evenings, nights, weekends, and public holidays as required. - Comfortable supporting customers via phone as the primary communication channel. - Eagerness to learn new technologies and continuously develop skills. - Ability to work under pressure and manage multiple tasks effectively. - Strong sense of responsibility, reliability, and commitment to project stability. **Preferred Skills (Optional)** - Experience in customer service, technical support, or helpdesk roles. - Basic knowledge of IT systems, ticketing tools, or customer support software. - ITIL certification - Strong problem-solving abilities and communication skills. Burimi: https://al.linkedin.com/jobs/view/application-service-desk-german-speaking-at-lufthansa-industry-solutions-4393647099

Niveli: mid level