Booking Agent

**About the role** **We are looking for four Reservation Agents to join our team in Tirana. In this office-based role, you will be the first point of contact for our guests, handling reservations and ensuring a smooth booking experience from inquiry to confirmation. You will work closely with our front office and operations team to deliver the high level of service our guests expect.** **Key responsibilities** - Manage reservation follow-ups, including confirmations and modifications, accurately and promptly. - Handle incoming calls in a professional and courteous manner, providing information about availability, rates, and services. - Process new bookings, cancellations, and changes in the reservation system, ensuring data accuracy. - Communicate with guests in both English and Italian, in writing and over the phone. - Coordinate with the front office and other departments to ensure guest requests are fulfilled. - Maintain organized records of guest interactions and reservation history. - Identify opportunities to upsell rooms or services where appropriate. **Requirements** - At least 1 year of experience in a front office or guest-facing role (reception, front desk, customer service). - Professional-level English and Italian — both written and spoken — to communicate confidently with international clients. - Previous experience in reservations or bookings is a strong plus; candidates who have completed an internship in this area are also welcome to apply. - Strong communication and interpersonal skills, with a customer-first mindset. - Attention to detail and ability to manage multiple tasks under pressure. - Comfortable working with reservation systems, email, and standard office software. - Availability to work on-site in Tirana, 40 hours per week. **What we offer** - Full-time, stable position with a professional team in central Tirana. - A dynamic, multilingual environment in the hospitality industry. - Opportunities for growth and development within the company. Burimi: https://al.linkedin.com/jobs/view/booking-agent-at-adsolution-4412284165

Niveli: mid level