Cloud Support Engineer

**ROLE** • Operate SICPA’s Digital Solutions and the underlying cloud infrastructure (maintenance, upgrades, resource management, and business continuity) • Perform configuration changes and deploy new releases • Handle incidents and service requests escalated by Digital Operations L1 Support • Update and track incidents and requests in the ticketing tool • Perform technical troubleshooting, resolve incidents, and identify bugs or complex technical issues • Conduct root cause analysis (RCA), document findings, and drive corrective actions • Escalate incidents and requests to L3 Support when appropriate • Maintain and enrich the knowledge base • Contribute to the maintenance and improvement of process documentation **PROFILE** • Bachelor’s degree (or equivalent) in Information Technology, Engineering, or a related field; relevant certifications (e.g. AWS) are an advantage • Experience in cloud-based application deployment and management, solution administration, customer support, and service management; project management experience is a plus • Data and messaging analysis: Kafka (critical), SQL (PostgreSQL, Oracle) • Logs and monitoring tools: Splunk, AWS CloudWatch, Grafana, Prometheus • Knowledge of containerized environments: Docker, Kubernetes, AWS • Basic scripting skills: Bash, Python, Postman • CI/CD pipelines: ArgoCD, Argo Workflows • Languages: Excellent English (C1, written and spoken); additional languages are a plus • ITIL certification is an advantage • Strong written and verbal communication skills • Solid analytical and problem-solving abilities • Strong organizational skills with effective prioritization and time management • Proactive, self-motivated, and results-driven **JOIN US !** • Join a global leader in trust technologies with a mission that matters. • Be at the strategic heart of a financially sound and innovation-driven company. • Collaborate with high-level experts and work on impactful international projects. • Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged. Burimi: https://al.linkedin.com/jobs/view/cloud-support-engineer-at-sicpa-4427992041

Niveli: mid level