Contact Center Specialist

**Mellon Albania**, part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004. We are currently looking for a dedicated **Contact Center Specialist** to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries. If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence! **About you** You are self-motivated and are someone who shares our commitment to getting the job done. You will be part of a team that enjoys giving support to the customers and has a solution-oriented attitude ### **Key Responsibilities** - Communicate effectively with customers to address their inquiries and issues. - Provide exceptional customer service and support. - Be flexible in working hours and assist within a team environment. - Stay open to learning new topics and enhancing your skills. - Possess knowledge about Electronic Financial Transactions (preferred). ### Requirements ·        University Degree ·        Knowledge of English ·        PC skills ·        Work experience is an advantage ·        Excellent communication skills ·        Customer Oriented ·        The flexibility to work **only for the third shift** ·        Good attitude towards new learning topics ·        Knowledge of Electronic Financial Transactions (preferably) ### Benefits ·        An excellent working environment ·        Opportunities for development and promotion ·        Continuous training Burimi: https://jobs.workable.com/view/1QdLSscppNnWTd8dGECY9r/contact-center-specialist-in-tiran%C3%AB-at-mellon-group-of-companies

Niveli: senior