Customer Care B2C Team Leader

**About us:** Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market. We are looking for a highly motivated Team Leader to join our Customer Care B2C. You will directly report to Associate Manager of the department. **What you’ll do:** - Assist in the formulation of targets for individuals; - Answer questions from staff and provide guidance and feedback; - Anticipate escalation and take over calls when needed; - Devise ways to optimize procedures and keep staff motivated; - Keep management informed on issues and problems. **What you'll bring:** - Proven experience as call center supervisor or similar supervisory position; - Excellent in Italian; - Working knowledge of MS Office; - Tech savvy with knowledge of telephone equipment and relevant computer programs; - Ability to work under pressure. **Why choose us:** - Permanent contract; - Food Allowance; - Pension Fund; - Company Owned Devices (laptop and business mobile phone); - Flexible working hours and the possibility of smart-working (according to the company's internal policy); - 24 Extra Hours Paid Leave; - Preferential treatment on products offered by Intesa Sanpaolo bank; - Supplementary Private Health Insurance and consultation with the company doctor; - Flutter Sharesave Plan. **Choose us also for:** - An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion; - Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches; - Continuous learning for soft and hard skills (es. Learn / Platform, Training); - Support for parents and children and new mothers’ contributions. - Volunteering during your working hours. **Much more about us:** - Reviews and comments from our Glassdoor and Indeed pages. Put yours! **Equal Opportunity** Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression. **Location** ****:** Tirana, Albania** Burimi: https://al.linkedin.com/jobs/view/customer-care-b2c-team-leader-at-sisal-hub-albania-4337187002

Niveli: senior