Incident Management Specialist

**About us:** Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market We are looking for a **Incident Management Specialist** to join our team and contribute to the development and enhancement of our **IT Operation & Control Room Department.** **What you'll do:** - The specialist will be responsible for the correct detection, taking charge and managing the alerts and must ensure coverage on shifts 24H; - Guarantee the continuity of all services, acting promptly and preventing the occurrence of fails and disservices; - Performs first-level monitoring activities, of the Infrastructural, Network and Application type (extract and analyze data to translate them into useful information for Operations for timely and correct intervention); - Carries out the Operational activities (including some specific activities related to the management of the Competitions and Office Automation) and first level activities related to the Incident Management Department; - Support for the resolution of incidents, for the identification and addressing of massive / central problems, acting as a constant interface with the groups of Technicians and Systems Engineers or specialists on the Network; - Supervise the monitoring events from different tools to ensure the correct functioning of all components, solve and address massive problems in a timely manner; - Use the company systems in an appropriate and timely manner. - Please take in consideration that this job profile requires WorkShifts (5 days/week, on a rotation work shift based) **What you'll bring:** - 1-2 year relevant work experience; - Bachelor Degree in IT/Technical/Scientific or other relevant fields; - Good knowledge of all the monitoring areas of the Incident Management Department and related tools - Understanding of monitoring tools (Nagios, OpManager, Splunk, Dynatrace, Catchpoint or equivalent - HP Vertical, ELK Stack) - Ability to be flexible in the problem solving process; - Ability to work in a dynamic environment and large teams; - Fluent in Italian language (both written & spoken) and good understanding of English language. **Why choose us:** - Permanent contract; - Food Allowance; - Pension Fund; - Company Owned Devices (laptop and business mobile phone); - Flexible working hours and the possibility of smart-working (according to the company's internal policy); - 24 Extra Hours Paid Leave; - Preferential treatment on products offered by Intesa Sanpaolo bank; - Supplementary Private Health Insurance and consultation with the company doctor; - Flutter Sharesave Plan. **Choose us also for:** - An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion; - Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches; - Continuous learning for soft and hard skills (es. Learn / Platform, Training); - Support for parents and children and new mothers’ contributions. - Volunteering during your working hours. **Much more about us:** - Reviews and comments from our Glassdoor and Indeed pages. Put yours! **Equal Opportunity** Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression. **Location** ****:** Tirana, Albania** Burimi: https://al.linkedin.com/jobs/view/incident-management-specialist-at-sisal-hub-albania-4358660127

Niveli: senior