IT Manager

We are looking for an experienced **Digital & IT Manager** to lead IT and Digital strategy and operations across multiple countries and brands. This role is critical in ensuring system stability, enabling business growth, and delivering an excellent customer experience. **Key Responsibilities:** • Lead Digital & IT strategy aligned with business and growth objectives • Manage POS platforms and core restaurant systems (Oracle Simphony, legacy systems) • Lead technology delivery for new restaurant openings and rollouts • Act as main contact for global vendors and franchisor (Oracle, RBI, Acrelec, fiscal partners) • Define IT governance, RACI models, and operational standards • Own customer-facing digital platforms (kiosks, mobile, web) • Drive cross-functional collaboration with Operations, Finance, Marketing • Manage incidents and escalations for critical systems • Support reporting, analytics, and data-driven decision making **Qualifications:** • Bachelor’s degree in IT, Computer Science, Engineering, or related field • 5+ years of experience in IT/Digital roles, including leadership • Strong knowledge of POS and digital platforms • Experience in vendor and IT project management • Strong leadership and communication skills • Excellent English proficiency **Apply by sending your CV to:** **hr@burgerking.al** - *All personal data will be processed in accordance with applicable data protection laws.* Burimi: https://al.linkedin.com/jobs/view/it-manager-at-burger-king-albania-4355264535

Niveli: senior