IT Operations & Systems Support Specialist

**We are looking for an IT Operations & Systems Support Specialist to manage and support daily IT operations, ensuring system reliability, performance, and security. The role is focused on system administration, automation, monitoring, and troubleshooting across multiple environments.** **Key Responsibilities:** - Manage and support Windows and Linux environments, including remote servers - Develop and maintain automation scripts (PowerShell, VBA, CMD) - Monitor application and system performance using tools such as AppDynamics - Troubleshoot system, network, and application issues, ensuring timely resolution - Support VPN connectivity, access control, and secure communications - Manage file transfer systems and resolve server communication issues - Analyze and troubleshoot database issues (DB2), including locking and performance - Support incident management and resolution through ticketing tools **Technical Requirements:** - Strong scripting skills in PowerShell; knowledge of VBA (Excel) and Windows CMD - Solid experience with Windows Server and Linux environments - Good understanding of networking fundamentals (IP, VPN, access control) - Basic database knowledge (DB2 is a plus) - Experience with application monitoring tools (AppDynamics preferred) - Basic understanding of WebSphere connection pools - Experience with ticketing tools (e.g. Mantis) **Nice to Have:** - Previous experience in IT Helpdesk or End-User Support - Windows 11 support (upgrades, troubleshooting, user management) - Microsoft Office installation and troubleshooting - Password reset and user access management - MFA setup and troubleshooting - VPN configuration and end-user support - Basic networking troubleshooting (IP conflicts, proxy, connectivity issues) **Preferred Qualifications:** - Degree in Computer Science, IT, or related field - Strong analytical and problem-solving skills - Ability to work in a fast-paced, operations-driven environment **Please note:** *Proficiency in Italian is a mandatory requirement for this position.* **How to Apply:** Interested candidates should send their CV to e-mail address: careers@servicefactory.al  *\* Please note that only selected candidates will be contacted for interviews.* Burimi: https://al.linkedin.com/jobs/view/it-operations-systems-support-specialist-at-service-factory-solutions-4399969691

Niveli: senior