IT Support - II Level Specialist

**About us:** Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market. **What you'll do:** - Provide second-level technical support for tickets escalated from Technical Support, ensuring timely resolution. - Troubleshoot and resolve issues using diagnostic tools, including Portal/App environments, SQL queries, and log analysis. - Independently assess reported incidents, identify root causes, and take appropriate actions to resolve them. - Identify bugs and collaborate closely with the Development Team to ensure resolution within defined deadlines. - Ensure proper tracking, reporting, and follow-up of unresolved or escalated issues. - Contribute to the continuous improvement of IT support processes and workflows. - Maintain clear documentation of incidents, resolutions, and support activities. - Report to the Team Leader and collaborate effectively with internal stakeholders. **What you'll bring:** - Bachelor’s degree in Engineering, Informatics, or a related field. - Minimum 1 year of experience in Level II technical support. - Solid knowledge of: - Portal and App environments - Networking fundamentals, troubleshooting, and log analysis - SQL administration - Familiarity with server monitoring tools and technical troubleshooting approaches. - Strong analytical and problem-solving skills, with the ability to work independently. - Excellent communication and collaboration skills. - Team-oriented mindset with a proactive and flexible approach. - Proficiency in English (spoken and written); basic knowledge of Italian is a plus. **Why choose us:** - Permanent contract; - Food Allowance; - Pension Fund; - Company Owned Devices (laptop and business mobile phone); - Flexible working hours and the possibility of smart-working (according to the company's internal policy); - 24 Extra Hours Paid Leave; - Preferential treatment on products offered by Intesa Sanpaolo bank; - Supplementary Private Health Insurance and consultation with the company doctor; - Flutter Sharesave Plan. **Choose us also for:** - An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion; - Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches; - Continuous learning for soft and hard skills (es. Learn / Platform, Training); - Support for parents and children and new mothers’ contributions. - Volunteering during your working hours. **Much more about us:** - Reviews and comments from our Glassdoor and Indeed pages. Put yours! **Equal Opportunity** Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression. **Location** ****:** Tirana, Albania** Burimi: https://al.linkedin.com/jobs/view/it-support-ii-level-specialist-at-sisal-hub-albania-4420975246

Niveli: senior