IT Support Specialist

**ABOUT US** AGAP2 is a European engineering and operational consulting group that is part of the MoOngy Group. With a presence in 11 European countries and over 7,500 employees, we opened our first Italian office in Milan four years ago. Given our continued growth, we are strengthening and expanding our team with people who share the same values as our company: AMBITION, SMILES, DYNAMISM, WILLINGNESS TO GET INVOLVED, all in a constantly evolving environment where human relationships always come first. We are looking for a hybrid IT Support Specialist in Tirana for our partner company. **🎯 Main responsibilities** The IT Support – II Level Specialist is responsible for providing technical support for all ticket escalated from Technical Support. IT Support – II Level Specialist must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the likely cause and take appropriate action to resolve the problem in a timely manner. The IT Support – II Level Specialist should solve the ticket independently, in the case of a bug, he/she should work with the Development Team to report and resolve the issue within the specified deadlines. The IT Support Specialist II Level reports to the Team Leader who has overall responsibility for their area. **✅ Essential requirements (Must-Have)** - Bachelor’s degree on Engineering /Informatic. Basic knowledge of Portal And Apps. - Basic knowledge of networking, firewalls, ability to analyze logs, troubleshooting and server monitoring tools. - Basic knowledge on SQL administration. - Previous experience in Level II support of at least 1 Year. The world needs you AGAP2 is an equal opportunities employer: we believe that all forms of diversity are a source of mutual enrichment. We are committed to ensuring an inclusive working environment in which every single resource can bring unique value to our organisation. Therefore, we welcome applications regardless of age, gender, nationality, disability, sexual orientation, religion or marital status. Furthermore, we honour our commitments by paying attention to employees belonging to protected categories pursuant to Articles 1 and 18 of Law 68/99. Personal data will be processed in accordance with the provisions contained in EU Regulation 2016/679. Puna remote: Po Burimi: https://al.linkedin.com/jobs/view/it-support-specialist-at-agap2-italia-4431061599

Niveli: senior