IT Support / Supervisor

**We're currently looking for an IT Support Specialist to join our team at our Albania office.** **** **What You Will Do** - Manage users, permissions, and access rights across company applications and systems. - Handle IT-related employee onboarding and offboarding processes. - Provide technical support to employees, including on-site staff, remote users, and other offices. - Troubleshoot hardware and software issues by running diagnostics, documenting problems and resolutions, prioritizing cases, and assessing business impact. - Manage virtual servers and Windows and Linux operating systems. - Take responsibility for IT equipment at the CITY office, including purchasing, setup, maintenance, and inventory management. - Install, configure, maintain, and upgrade computer hardware, components, and software. - Apply and maintain required software packages and server services across PCs, laptops, and other IT systems. - Provide administration and support for Google Workspace. - Support the integration, configuration, administration, and continuous improvement of systems such as Monday.com, Freshdesk, Slack, and Make/Integromat. - Maintain the reliable operation of computer systems, network servers, and virtualization environments. - Work closely with the IT Manager and other members of the IT team to ensure smooth day-to-day IT operations and timely resolution of support requests. **Requirements and Skills:** - Location - Tirana. - At least 3 years of experience in IT Support, Help Desk, or a similar technical support role. - Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines. - Strong service-oriented mindset with a proactive and positive approach. - Good knowledge of computer systems, hardware, networking software, and networking protocols. - Experience with Google Workspace administration and support. - Experience with basic operations of cloud platforms (Azure, AWS, GCP) - Experience with Make/Integromat, Zapier, Monday.com, or similar tools is a plus. - Strong analytical and problem-solving skills. - Ability to learn independently and adapt to new technologies and systems. - Upper-intermediate English proficiency. Burimi: https://www.linkedin.com/jobs/view/4452371624/

Niveli: senior