Junior IT support specialist (Albania)

**Responsibilities:** - Provide first-line support for hardware and basic software issues for workstations and laptops (setup, imaging, updates, troubleshooting). - Maintain device inventory and asset tags. - Onboard & Offboarding employee equipment, setting up workstations. - Install, troubleshoot, and maintain printers, scanners, and peripheral equipment. - Ensure wired and wireless network connectivity for users (cable checks, Wi‑Fi configuration, basic router/switch troubleshooting). - Perform routine maintenance tasks (OS updates, antivirus checks, backups) and document actions in ticketing system. - Assist with user account setup and access provisioning (password resets, permissions, security enrollment) in coordination with senior IT staff. - Escalate complex hardware, network, or security issues to senior IT personnel following escalation procedures. - Support office moves and workstation relocations, including cabling and equipment reconfiguration. - Maintain clear, professional communication with users and provide basic how‑to guidance for common issues. Requirements: - 1-2 years experience supporting a business environment. - Experience setting up Windows OS, imaging, and configuring desktops and laptops. - Basic troubleshooting of Windows and macOS workstations and laptops. - Basic OS maintenance (patching/updates, antivirus/endpoint protection). - Experience with Linux and macOS - is a plus. - Printer and peripheral installation and troubleshooting (network & USB). - Basic wired and wireless networking knowledge (TCP/IP, DHCP, Wi‑Fi setup, cable testing). - Account management fundamentals (password resets, Active Directory or equivalent). - Familiarity with Mobile Device Management (MDM) enrollment and policies. - Experience using ticketing systems and documenting support activities. - Hardware repair basics (component swaps, peripheral replacement, cable management) - Clear end‑user communication and customer service skills. - Ability to follow escalation procedures and work under direction of senior IT staff. Burimi: https://www.linkedin.com/jobs/view/4452376628/

Niveli: junior