Patient Service Manager

**Join Our Team: Patient Service Manager – American Medical Centers** **Tirana** **American Medical Centers Tirana is looking for a Patient Service Manager to lead front-desk operations, coordinate patient services, and ensure excellence in every patient interaction.** **About American Medical Centers** American Medical Centers (AMC) is a premium regional healthcare provider, managing a network of ambulatory and outpatient care facilities across Central Europe and Asia. With over 200 healthcare professionals and associates, AMC provides direct patient care, emergency assistance, and access to all major medical specialties — from Cardiology to Neurosurgery. All AMC facilities are fully licensed and recognized by leading international healthcare institutions. **Position: Patient Service Manager – Tirana Clinic** This role is central to maintaining the highest standards of patient experience, administrative efficiency, and international service quality at our Tirana clinic. **Key Responsibilities** *Patient Experience & Reception Management* Supervise reception operations and ensure a welcoming, professional environment Oversee patient registration, scheduling, and appointment coordination Guarantee top-quality service at every step of the patient journey Support daily clinic readiness and ensure full compliance with AMC service standards *Administrative & Communication Support* Act as liaison between patients, doctors, and administrative teams Manage inquiries and correspondence professionally via phone, email, and in person Support documentation, translations, and reporting as needed Monitor front-desk systems and promptly address any operational issues *Insurance & Payments* Coordinate with international and local insurers for coverage verification and GOPs Manage payment processes and ensure accurate invoicing Uphold confidentiality and compliance with AMC insurance SOPs *Service Excellence* Ensure full adherence to AMC’s communication and privacy standards Address patient feedback professionally and proactively Support evening or weekend shifts when needed for continuity of care **Candidate Profile** Albanian – mandatory English – mandatory Exceptional communication and organizational skills Professional, service-oriented, and proactive attitude Experience in healthcare administration or hospitality management preferred **Why Join AMC?** Be part of Tirana’s leading international healthcare network and work in a professional, multicultural, and collaborative environment. This role offers the opportunity to contribute to a patient-centered model of care trusted by embassies, corporations, and global insurers. **Interested candidates are invited to send their CV** **to IKoduzi@amcenters.com and** **EMushkudiani@amcenters.com** Burimi: https://al.linkedin.com/jobs/view/patient-service-manager-at-american-medical-centers-4417205831

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